FAQ Help Center

Here are some frequently asked questions. If you can’t find the answer to your question here please reach out to our team at supp@elixily.com or use the contact form below.

popular questions

Elixily hopes to provide its customers with a premiere source of premium quality organic botanicals, herbs, and teas from around the globe. For your convenience we have collected a series of common frequently asked questions.

Plant medicine being prepared in a bowl for use at home by a family

We offer USPS priority shipping for all of our products, and free priority shipping on orders over $50.

Elixily uses a SSL to ensure our customer transactions are secure.

We offer exclusive coupons through our newsletter subscription, social media promotions, and seasonal sales. Coupon codes generated this way will stop working once the promotion has ended or after the offer has been redeemed the maximum number of times. We do not offer rain checks on coupons or sales.

Here at Elixily we really care, and although we do not officially offer refunds or returns we want you to be satisfied with your order. So please contact us at supp@elixily.com if you have any issues with your order so we can help make it right.

Our support team can be reached via email at supp@elixily.com

USPS priority shipping takes 2-3 business days from the time your order is shipped. Please allow up to 24 hours for your tracking information to populate

We want to provide the highest possible quality and consistency. All of our current products are lab tested for potency, purity, and consistency and packaged in small batches under sanitary conditions. If you would like to see our lab reports please email our support team at supp@elixily.com

Mitragyna speciosa (commonly known as kratom, an herbal leaf from a tree of the Rubiaceae family, is a tropical evergreen tree in the coffee family native to Southeast Asia. It is indigenous to Thailand, Indonesia, Malaysia, Myanmar, and Papua New Guinea where it has been used in herbal medicine since at least the nineteenth century. It has also historically been used for chewing, smoking, and tea. Kratom has opioid like properties and can have some stimulant-like effects or relaxing anti anxiety like effects.

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Delivery & discounts

Premium quality White Maeng Da Kratom leaves ready to be ground up and shipped to the US for sale.

We run seasonal sales and special pricing from time to time. Such as holidays, retail holidays, and special events.

Currently Elixily only does business in the United States.

If you can’t find the answer to your question here please reach out to our team at supp@elixily.com

At this time we do not ship internationally.

To stay informed on exclusive sales, specials, and discount codes please sign up for our free subscription newsletter.

Shipments usually take between 3-5 business days.