FAQ Help Center

At Elixily, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Please review our return policy below:

1. Return Eligibility: You may return unused items within 7 days of receiving your order. To be eligible for a return, items must be in their original packaging, unopened, and in the same condition that you received them.
2. Refunds or Store Credit: Refunds or store credit will be granted at the sole discretion of Elixily.com. To request a refund or store credit, please contact our customer support team with your order number and reason for the return. If your return is approved, you’ll need to return the unused portion of the product to us.
3. Refund Processing Time: Once your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 7-14 business days.
4. Elixily’s Discretion: Elixily.com reserves the right to make return and refund decisions at their sole discretion. We may refuse a return or refund request if we determine that it does not comply with our return policy or if we believe that the return is fraudulent or abusive.

By making a purchase on Elixily.com, you agree to abide by this return policy. We work with various third party vendors to provide our customers with the highest possible quality plants, herbs, and botanicals and occasionally will not be able to offer a refund on products supplied by third party vendors. If you have any questions or concerns regarding returns or refunds, please do not hesitate to contact our customer support team, we’re here to help!